The information we collect includes:
Your mailing address
Your e-mail address
Your phone (or mobile) number
Your credit/debit card number
Your purchase/credit information
Your date of birth or age
Your pet’s information (name, breed, date of birth, gender, veterinary information, photographs, etc.)
If you choose not to provide personal information, we may not be able to provide you with requested products, services or information.
Automated Information Collection. We may connect information collected automatically with information we already have about you in order to identify you as a PetPass customer. If we are able to identify you as a PetPass customer in order to provide you with a more personalized experience.
PetPass Automated Information Collection
Social Media Widgets
PetPassGrooming.com includes social media features, such as the Facebook Like button, Google Plus, YouTube and Twitter widgets. These features may collect information about your IP address and which page you’re visiting on our site, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
Information from Other Sources
We may collect data that’s publicly available. For example, information you submit in a public forum (e.g. a blog, chat room, or social media) can be read, collected, or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.
We also obtain information provided by third parties. For instance, we obtain information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (for example, adding address information). This improves our ability to contact you and increases the relevance of our marketing by providing better product recommendations or special offers that may interest you.
We use web-enabled onboard cameras for security purposes and for operational purposes such as measuring and observing duration of grooming service procedures.
HOW IS YOUR INFORMATION USED
Examples of how we use the information we collect include (but are not limited to):
Our Marketing Purposes which include: Delivering promotional offers, coupons, mobile coupons, digital receipts, messages, e-mails, mobile messages, and social media notifications.
Internal Operations which include: Improving the effectiveness of our website, our fleet operations, grooming techs, mobile experience, and marketing efforts, conduct research and analysis, etc.
Photographs and Information About Your Pet
We may take photographs of your pet and send them to you or your designated family members/agents via email, social media, or text to illustrate service, for instance a before-and- after collage. We may also use the photographs on social media. Unless you specifically request in writing that PetPass not to do so, your email and phone number will automatically be entered into our customer database and may be used for operational and marketing purposes as provided for in this policy. Your pet’s photograph(s) may also be uploaded into the database and associated with your name.
To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business
Investigate claims, incidents or inquiries regarding customers, associates, vendors and pets, assist law enforcement, animal control, health officials and/other government entities to respond to legal, regulatory, health and similar inquiries
We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our customers, pets in our care or others.
Sharing with Other Companies (for their marketing purposes)
We may communicate to you information or special offers from other companies or organizations. In such cases, we do not provide your personal information to them and they will not know your identity unless you choose to transact with them, in which case their privacy policies will govern your relationship. With your consent, we may share your personal information with other companies, or organizations that are not part of PetPass. These companies and organizations may use the information we share to provide special offers and opportunities to you.
Sharing Aggregate Information with Third Parties
We may share aggregate non-personally identifiable information (information that does not directly identify an individual) with third parties for any lawful purpose.
If some or all of our business assets are sold or transferred, we may transfer the corresponding information regarding our customers. We also may retain a copy of that customer information.
You may opt out of receiving marketing correspondence by contacting us at:
If you “opt-out” of our PetPass marketing communications, you may continue to receive business communications such as order confirmations, product recall information, appointment confirmations or other administrative information. Your information will likely remain in our database, we will just mark it as inactive so that you do not receive marketing materials from us.
If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties, for the third parties’ direct marketing purposes, during the preceding calendar year. To request a notice, please submit your request to PPMG-OC, LLC. Attn: Privacy Officer, 2967 Michelson Drive, Suite G-323, Irvine, CA. 92612. Please allow 30 days for a response.
HOW IS YOUR PERSONAL INFORMATION PROTECTED
We maintain administrative, technical and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
“Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through e-mail.
Children’s Personal Information
We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personally identifiable information online from children under the age of 16.
Questions or Concerns
If you have general questions or concerns about how we use your personal information, please contact us at: